Refund Policy

MirrorSite AI sells credits that are used to access platform features such as website analysis, application planning, application generation, and deployment. This Refund Policy explains when refunds or credit adjustments may be available.

By purchasing credits on MirrorSite AI, you acknowledge that you have read and understood this Refund Policy. This policy forms part of the Terms of Service.

Refund eligibility depends on the nature of the purchase, the payment method, promotional terms, and applicable law.

Unused credits

Credits that have not been consumed through platform actions may be eligible for refund, subject to review. Requests for unused credit refunds are evaluated on a case-by-case basis.

Consumed credits

Credits that have been consumed through platform actions — including website analysis, plan generation, application generation, and deployment — are not refundable. This includes:

• Credits consumed during successful website analysis (5 credits)
• Credits consumed during plan generation (5 credits)
• Credits consumed during application generation (25,000 / 50,000 / 75,000 credits)
• Credits consumed during deployment (500 credits)
• Credits consumed during follow-up AI development prompts

Even if the generated output does not meet your expectations, consumed credits are not refunded because the platform performed the requested action.

Partially consumed reservations

When credits are reserved for an operation but only partially consumed (for example, if an AI build uses fewer credits than reserved), the unused portion is automatically refunded to your account.

If your mobile money payment was deducted from your account but credits were not awarded to your MirrorSite account:

• Contact MirrorSite support with your transaction ID and payment confirmation screenshot
• MirrorSite will investigate the payment
• If the payment is verified, credits will be awarded to your account
• If the payment cannot be verified, a refund will be processed through your payment provider

If you were charged twice for the same transaction due to a technical error, the duplicate charge is eligible for full refund. Contact support with both transaction IDs and payment confirmations so the duplicate can be identified and refunded.

If a technical issue on MirrorSite's side prevents you from using credits you have purchased — for example, if the platform is unavailable or a feature malfunctions during a paid operation — MirrorSite may, at its discretion:

• Restore the consumed credits to your account
• Provide a credit adjustment equivalent to the affected amount
• Process a refund if the credits cannot be restored

MirrorSite will investigate reported technical issues and make a reasonable determination based on the circumstances.

The following are not eligible for refund:

• Credits consumed through platform actions (website analysis, plan generation, application generation, deployment)
• Promotional credits (including welcome bonus credits)
• Referral program credits (verification rewards and milestone rewards)
• Credits consumed during beta or experimental feature usage
• Infrastructure plan payments that have been activated and used
• Credits consumed due to user error in configuration or input
• Credits consumed on projects that the user later chooses to delete

Promotional credits — including the 500 free welcome credits, referral verification rewards (500 credits), and referral milestone rewards (1,500 credits) — are not eligible for refund, cash exchange, or transfer.

Promotional credits have no cash value and cannot be redeemed for money except where required by applicable law.

To request a refund, contact MirrorSite support with:

• Your MirrorSite account email
• The transaction ID or payment reference
• The date and amount of the purchase
• A description of the issue and why you are requesting a refund
• Any supporting evidence (payment screenshots, error messages, etc.)

Processing times may vary depending on the payment provider, your mobile money operator, and the complexity of the refund request.

MirrorSite may update this Refund Policy from time to time. When material changes are made, we may provide notice through the platform or other reasonable means.

The "Last Updated" date at the top of this page indicates when this policy was last revised. Purchases made before a policy change are generally subject to the policy in effect at the time of purchase.